Frequently Asked Questions

Laundry Jet ports can be installed at any height to restrict access from very small children that might misuse the ports and we recommend 48 “. In addition, the system is designed so that in the case that a toy or other item is stuck into the port it must always pass through a hard 90 degree turn to enter the system. Dense items do not have enough surface area to pass through the system and will simply remain at the entrance to the port. All other items that pass through the initial port and will simply move through the system and will be delivered to the laundry room. As with any appliance, you must always follow proper instructions and procedures when operating the Laundry Jet.

The laundry jet system is designed to keep items that will not pass through the entire system from successfully entering the system at the ports as the port throat is a little narrower than the pipe. If an item does get caught it simply restricts the suction in the system to any port located behind the blockage. Because of this it is easy to locate and remove blockages if one does occur. Blockages can be removed by snaking the system from the nearest port. (simple standard pipe unblocking snake device is available at time of purchase) However in 99 percent of the cases blockages can be cleared more easily by providing back pressure to the nearest port while the system is engaged, doubling the directional push force. (A standard hardware store leaf blower is recommended). As mentioned before this is very unlikely as proven by our years of in field testing and user experience but takes only minutes to clear if it does occur. Finally it is good practice to install several Y fittings with clean out ports on the main trunk line for mid system access (usually attic or crawl space accessible)

This is the most common misconception we encounter regarding the installation. Laundry Jet uses 6.25″ (159mm) SDR35 pipe and most standard walls are 4inch. The most common installation puts Ports in the bedroom on the closet wall with a clear piece of pipe running up into the attic in the actual closet, or a chase or box. For multiple floors or where there is no closet or attic space the pipe is generally boxed into a chase that hides it. On new construction developments the pipe paths can easily be designed into the build. The main pipe run is always in the attic or the crawl space.

Retrofitting the laundry jet into an existing home is a straightforward process. All transport lines are run through the open attic and then drop into existing closet space or into suitable existing sub walls. See installation instructions for more information.

Laundry Jet was first invented with single story homes in mind as without a second floor you can’t use gravity as is used in a traditional laundry chute. As it uses powerful airflow Laundry Jet can move clothes up down and around over large distances. So even if you have your Laundry room on the same floor as your bedrooms or bathrooms, or on the 10th floor of your hotel, or in your basement, or on the top floor of your multi-level home, Laundry Jet will transport your items, no problem.

Laundry Jet commercial units are designed to handle heavy duty applications. Common applications include, industrial laundry, locker room laundry transfer, training facilities, hotels, hospitals, medical centers, gyms, spas, cruise ships, dog grooming, retail stock room to changing area transfer, clothes sorting facilities, garment manufacturing and many more. These systems allow the transport of laundry over long distances (1000’s of feet) as well as the ability to incorporate multiple Jet Pack devices for delivery to various laundry processing locations as needed for multiple large numbers of separate rooms all at high speed for maximum efficiency, productivity as well as space and labor savings.. Contact us at : to discuss commercial installation requirements for your powered laundry chute.

As the system is for transporting already dirty clothing, they should all be getting washed on the other side. However, for an instance where something badly soiled smears the inside of the pipe the regular cleaning method of running a 6” foam ball wrapped in a simple Clorox wipe through the system a few times from each port is the standard cleaning practice. Or you can spray a towel with a cleaning solution and running it through the system multiple times. You can snake the system also with other accessories and there is access from clean out ports for more extensive cleaning if needed.

The Swift Laundry Jet unit has the option of up to 4 ports. The Laundry Jet Plus can handle up to 8 ports.

No. the usual maximum timer setting of 20 seconds ensures all dirty clothes arrive in the laundry room in even the largest home, but is used intermittently when people undress or change bedding etc. Compared to a vacuum cleaner for example it uses substantially less power per week due to the relatively infrequent use. In normal use the Laundry Jet will just be taking a few items at a time as you discard them so will never be running for extended periods.

Yes, Please check out the return unit in the product section of our site (click here)

Yes, the Laundry Jet can be installed wherever you do your laundry as long as there is access and a power outlet.

The Laundry Jet wall mounted unit will make some wind noise when in use, (approx. 77 dBs) similar to a vacuum cleaner, but you can vent the diffuser on the side of the unit outside or back up to the attic to reduce noise if needs be. The standard jet pack has an air diffuser to reduce wind and noise. The Laundry Jet ports do not make any significant noise in the bedrooms, more a gentle whisper.

Yes. Our standard Wave and ~Manual Ports are powder coated white. Contact us or your reseller for any custom color which are charged at a premium depending on quantity.

Yes, this product was designed with medium experience to advanced DIY’ers in mind. We have a 90-minute online course for all installers so they can become “certified” which includes video, manuals, and an exam and our warranty is dependent on the successful completion of this course by the installer. (go to course page)

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